Team Leader


TEAM LEAD (Winnipeg, Manitoba)
Are you a professional yet approachable leader, with a proactive approach to problem solving? Are you ready for a new opportunity to demonstrate your commitment to customer service and leadership excellence? As a Team Leader for this well-known Canadian financial services company, you will manage a team of service and support staff in a fast-paced environment. Success in this role will depend on your ability to communicate effectively on multiple levels.

* Provide ongoing support, mentoring and performance management advice to a team of service support personnel
* Evaluate individual employee performance and provide ongoing coaching and development
* Manage and monitor daily service levels, productivity results and workflow demands
* Prepare monthly reports related to productivity and service delivery
* Communicate policy and procedural changes to the team
* Lead departmental recruitment and hiring, as needed

* 3+ years of experience in customer service management
* Post-secondary degree or diploma in Business Administration or Commerce
* Solid understanding of Microsoft Office applications, specifically Excel
* Excellent leadership and communication abilities
* Driven and deadline-focused work style

* Leading Canadian company in financial services
* Positive work culture
* Proudly involved in various community programs

Please send a resume (quoting job number 12387) to COURTNEY CZEZOWSKI, Senior Recruitment Consultant, at or call 204.926.3519

Does your current job harness your full potential? As a leading recruitment firm in Manitoba, with 25 industry specialized recruiters, Pinnacle can help. Think of Pinnacle as a personal shopper for your career: First, we get to know you - your skills, experience, career goals, and desired work culture. Next, we pick the best career opportunities from an exclusive list, many of which you will never see advertised. Finally, once you (and our clients) have found a perfect fit, Pinnacle helps you with all of the details to ensure a smooth transition. Best of all, we offer this service at no cost to you. When you're prepared to take the next step in your career, Pinnacle will be ready.

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